Tags - empathy
Published: 28 March 2013
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Written by Lisa
Crises are neither good nor bad. The true sense of the word is that it is a decision situation. Best to view it as an opportunity. When your organization becomes caught up in a crisis, you’ll need good communications skills and above all – empathy.
Three sure-fire ways to make a crisis worse is stonewalling, salami tactics and passing the parcel.
